RETURNS & EXCHANGES.
We are happy to accept returns for exchange. In the event that you wish to exchange your purchase due to an error made in color, style or size selection, you can exchange your item for an alternate choice in color, style or size. Follow the guidelines outlined below to successfully process your exchange request.
For fastest exchange, please use our quick and easy Return Authorization Form.
1. You must contact us within 7 business days* from the receipt of your order via email at Exchanges@Wig.com with your exchange request, or for fastest service use our quick and easy Return Authorization Form . Please include the necessary style number, color and size of the new item you wish in exchange. If the exchange is authorized, you will receive an email with a "Return Authorization Number" (RA #) that MUST be included on the OUTSIDE of the returned package. We recommend that you insure the package when returning merchandise. We also recommend that you keep a copy of the tracking slip for your records. Please return your merchandise to:
Wig.com Exchange Department
400 Manley Street
West Bridgewater, MA 02379
2 . We must receive the exchanged merchandise within 7 business days* from the issuance of the Return Authorization Number. Return shipping charges are to be paid by the customer, collect shipments will be refused.
3. Exchanged merchandise must be sent back to us in its original condition and packaging. The returned item must have the original hairnet, labels and tags attached and must not be altered in any way. Items that have been worn or exposed to odors such as perfume or cigarette smoke will not be accepted.
4. The return must include the style number, color, and size that you are requesting in exchange. If no item is indicated, your package will be returned directly to you. Any shipping and handling charges will be the responsibility of the customer.
Exchanged merchandise is not eligible for additional return or exchange. Frequent exchanges will be subject to an approval process.
We do not accept any return for exchange on hair accessories (i.e.: shampoo, conditioner hairspray), color rings, any "final sale" or "clearance" items.
*Wig.com understands that international shipping may take longer and will adjust these guidelines as necessary for those items.
Return Authorization Form